Terms & Conditions

These Terms & Conditions ("Terms") govern your use of digitalforce-agency.com (the "Website") and any services you engage Digital Force to provide. By using the Website or accepting a proposal from us, you agree to these Terms. If you do not agree, please do not use the Website or our services.

1. Who we are

The Website and services are provided by:

In these Terms, "we", "us" and "our" refer to Digital Force, and "you" or "Client" refers to the person or organisation using the Website or engaging our services.

2. Our services

We provide technical SEO, SEO audits, website speed optimization, web development and website maintenance. Information on the Website describes these services in general terms and does not constitute a binding offer.

The exact scope, deliverables, timeline, price and payment terms of each engagement are set out in a written proposal or quote, which becomes binding when you accept it in writing, including by email. If a proposal conflicts with these Terms, the proposal prevails for that engagement.

3. Quotes and payment

• Quotes are valid for 30 days from the date they are sent, unless stated otherwise.
• Prices are stated in the currency given in the quote. Invoices are issued in accordance with the regulations of the Republic of Serbia.
• Payment deadlines, and any advance payment required before work starts, are set out in the proposal.
• If an invoice remains unpaid after its due date, we may pause work on the engagement until it is settled.
• Bank or payment provider fees charged on your side are borne by you.

4. Your responsibilities

To let us deliver the agreed work, you agree to:

• provide accurate information and the access we need, such as to your content management system, hosting, Google Search Console or analytics;
• keep your own backup of your website and data before we begin any work on it;
• ensure that any content, images, trademarks or materials you supply do not infringe the rights of third parties;
• review deliverables and give feedback within a reasonable time.

Delays in providing access, content or feedback may extend the agreed timeline.

5. Search results are not guaranteed

Search engines such as Google are independent third parties that decide rankings using their own, frequently changing algorithms. We apply established, guideline-compliant methods and report transparently on our work, but we do not and cannot guarantee specific rankings, traffic levels, or revenue. Performance measurements such as page speed scores may also vary between tools and over time.

6. Intellectual property

• Once the relevant invoice is paid in full, you own the deliverables created specifically for you, such as custom code, designs and reports, unless the proposal states otherwise.
• We keep ownership of our pre-existing tools, methods, code libraries and know-how, and grant you a non-exclusive licence to use any of them included in your deliverables.
• Third-party software, themes, plugins, fonts and services remain subject to their own licences and terms.
• We will only name you or show your project as a reference with your prior written permission.

All content on the Website, including text, graphics and the Digital Force logo, belongs to us and may not be copied or reused without our written consent.

7. Money-back guarantee

Our services are covered by a 30-day money-back guarantee, as described in our Refund Policy.

8. Confidentiality and access

We keep confidential any non-public information about your business and any access credentials you share with us, use them only to perform the agreed work, and do not disclose them to third parties except where required by law. We recommend changing or revoking the access you provided once an engagement ends.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, including lost profits, lost revenue, loss of data or changes in search rankings. Our total liability arising from an engagement is limited to the amount you paid for that engagement in the twelve months before the claim arose.

Nothing in these Terms excludes or limits liability for damage caused intentionally or through gross negligence, or any other liability that cannot be limited under applicable law.

10. Third-party services

Our work may rely on services provided by others, such as hosting providers, domain registrars, content delivery networks and search engine tools. We are not responsible for the availability, changes or pricing of those services. The Website may link to third-party websites, whose content we do not control.

11. Ending an engagement

Either party may end an ongoing engagement, such as website maintenance, by written notice as set out in the proposal or, if the proposal says nothing, with 30 days' notice. Either party may end an engagement immediately if the other seriously breaches these Terms. Work completed up to the end date remains payable, subject to the Refund Policy.

12. Consumers

Our services are intended primarily for businesses. If you engage us as a consumer, nothing in these Terms limits the rights you have under the Consumer Protection Law of the Republic of Serbia or any mandatory consumer protection laws of your country of residence.

13. Governing law and disputes

These Terms, and any engagement under them, are governed by the laws of the Republic of Serbia. We will first try to resolve any dispute amicably within 30 days of written notice. If that fails, the competent court in Serbia with territorial jurisdiction over Pirot will decide the dispute, except where mandatory law gives a consumer the right to bring proceedings elsewhere.

14. Changes to these Terms

We may update these Terms from time to time. The current version is always published on this page with its date. Changes do not affect engagements already agreed, unless both parties agree otherwise in writing.

15. Contact

For any questions about these Terms, contact us at digitalforce99@gmail.com.